You are here

Jobs at CQC

  • Public

Senior User Researcher

Salary £42,050 (London)
Directorate Strategy & Intelligence
Function Engagement/Communications
Job Type Permanent
Hours of Work 37

About Us

Senior User Researcher 

Location – London, Leeds or Newcastle


Grade B £37,321 (National) or £42,050 (London) if applicable

CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care


About the role


User research is essential to our plans to design and deliver better services for our public, provider and stakeholder audiences. The findings from this work helps us deliver these services at lower cost and risk and to continuously improve services, based on data and evidence.

In this role, you will plan and lead user research activities on different digital projects. You will ensure the team around you takes a user-centred, evidence-based approach to service design and delivery.


About you


An experienced user researcher, you’ll be comfortable working on agile projects and across different teams. You’ll be a passionate champion for user needs and inclusive practices.


You’ll need to advise on and deliver a range of user research methods and present and share the findings effectively.


Experience of working within user research roles within government services and understanding of digital technologies are desirable.


Closing date - 23 May 2018 at 11.45pm

External Candidate Information

• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

• Please note that if you have not heard from us within 6 weeks of this vacancy closing, you can assume that you have been unsuccessful on this occasion.

• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.

• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.


Download Full Job Description

Job Profile document Download