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Vacancy for Regional Liaison Lead (Office of the National Guardian)

Salary Grade B - £42,121 (London Office Based Salary)
Directorate The National Guardian’s Office
Function The National Guardian’s Office
Job Type Fixed Term
Location London (Office based)
Hours of Work 37 hours per week
Closing Date: 29 Jul 2019 11:45PM

Contract: 2-year’s fixed-term contract, full-time (37 hours per week). 
*There may be limited scope to offer these posts as a secondment in exceptional circumstances if arrangements can be agreed with a candidate's exsisting employer.

Location: 1 vacancy to cover London (Office-based)

For full details of the New NHS England and Improvement structure and regions, please visit:

About CQC and the National Guardian’s Office

CQC is an independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

The National Guardian’s Office (NGO) is funded by CQC, NHS England and NHS Improvement.  It is a small, functionally independent office that supports the National Guardian.  It is responsible for supporting a national network of Freedom to Speak Up Guardians, challenging and supporting the healthcare system to improve speaking up, and carrying out case reviews.

Further information about the NGO can be found here:

About the Role

Sir Robert Francis’ report ‘Freedom to Speak Up’ was published in February 2015 and included a recommendation for the appointment of a National Independent Officer (National Guardian), who can provide leadership to influence the creation of an environment for all NHS staff to speak up safely. The National Guardian (Dr. Henrietta Hughes) took up office in October 2016.

The National Guardian has developed a network of locally appointed Freedom to Speak Up Guardians (FTSUG) and supports them through establishing common standards in the role, sharing good practice and providing training and development opportunities. There are now over 1,000 individuals acting as Freedom to Speak Up Guardians, or in a supporting role, in NHS trusts, a wide range of independent providers of healthcare, NHS leadership organisations, regulators and some non-health organisations. In 2017/18, NHS Guardians in trusts handled over 7,000 cases.

NHS England has asked the NGO to support the implementation of the guardian role in primary care organisations, and to develop an integrated approach that will promote speaking up across traditional primary- and secondary-care boundaries.  To lead on this significant change, the NGO has recently appointed 6 Regional Liaison Leads - and is now looking to appoint 1 further Lead to cover the London region.

The Regional Liaison Lead posts are new, regionally-based roles. The post holders will be responsible for the development and implementation of local Freedom to Speak Up Integration Plans whilst also leading on the continued development of the NGO’s regional networks that support the expanding cohort of Freedom to Speak Up Guardians. The NGO’s existing 10 regional networks are currently being reconfigured to become 7 regions, coterminous with the new NHS England and NHS Improvement regional footprint.

About You

Educated to degree-level or equivalent, you will already possess a strong knowledge of the health and care landscape as well as a good understanding of the challenges of speaking up, and pressures within the operating environments of provider organisations. Project management and planning experience, excellent relationship management skills and understanding of the NGO, its role and responsibilities are also essential in this role.

For further information about the role please see the job description attached. For an informal discussion please contact the National Guardian’s Office on 0207 4480830.

Additional Information

External Candidate Information

  • Please provide referee details for a full 3 years employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.
  • Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.
  • We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

  • CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship

CQC Values and Benefits

CQC is committed to and supports the values that underpin the very foundation of who we are:

  • Excellence - Being a high-performing organization
  • Caring - Treating everyone with dignity and respect
  • Integrity - Doing the right thing
  • Teamwork - Learning from each other to be the best we can

CQC is dedicated to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from discrimination.

CQC additionally offer an excellent benefits package of 27+ days annual leave (increasing with years of service) and bank holidays, NHS pension scheme, NHS fleet hire, cycle scheme, childcare vouchers, employee support package and an employee discount scheme. For home working employees, CQC offer a home working allowance covering telephone and broadband, car user allowance (where applicable), home office equipment and technology in line with our homeworking policy.

For further information, please see:

Download the documents below for further information

Job Profile document Download