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Public Engagement Officer – Experts by Experience

Salary Grade C: £29,725 (National) and £34,407(London)
Directorate Strategy & Intelligence
Function Engagement/Communications
Job Type Fixed Term
Hours of Work 37

About Us

Public Engagement Officer – Experts by Experience

Location: London, Nottingham & Leeds

2x Fixed Term Contracts /Secondment until 31st March 2019.

Please ensure you have your line managers permission to apply for secondments before submitting an application for this role.

Grade C: £29,725 (National) and £34,407(London)

CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

About the role

We have an exciting opportunity for an individual with communications and engagement experience to develop and improve the way we do our job through better understanding what the public need and want from us and the health and social care system we regulate.

As a member of the Public Engagement Expert by Experience Team you will support operational liaison, policy and methodology development, MI reporting, and query handling, ensure contractual partnerships deliver engagement and value.

Establish and deliver mechanisms through which the activity, reach and impact of contracts can be captured, audited, evaluated and reported on (internally and externally).

Working as part of the ExE team as part of a coordinated public engagement team, to develop and deliver the CQC public engagement strategy for CQC and assist with the development and delivery of the Experts by Experience programme, working with internal teams and contracted organisations as and when required.

About you

We’re looking for an organised and enthusiastic person with experience of working in a dedicated engagement and/or communications role. You will have knowledge of and experience of using a variety of engagement and research techniques to engage a wide range of people with different needs. 

A strong team player, you will have excellent written and oral communication skills and the ability to build effective working relationships both internally and externally. You will be comfortable working both independently and as part of a team across digital and non-digital channels.

Most of all, you will be passionate about the value of public engagement and the critical role it plays in helping organisations improve.

Closing date: 23rd October at 11.45pm

External Candidate Information

• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

• Please note that if you have not heard from us within 6 weeks of this vacancy closing, you can assume that you have been unsuccessful on this occasion.

• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.

• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.

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