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Vacancy for Project and Delivery Manager (National Customer Service Centre)

Salary Grade C; £29,725 per annum (National)
Directorate Regulatory, Customer & Corporate Operations
Function Customer Service/Contact Centre
Job Type Fixed Term
Hours of Work 37

About Us

Location: Newcastle upon Tyne

Grade: C - £29,725 per annum

This is a fixed term role until 31st March 2020

About CQC

CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

About the role

This role is based within the National Customer Service Centre (NCSC) which supports both internal and external customer services. NCSC responds to contact from service users, the public and providers of services. We also carry out administrative support to colleagues across CQC. Our Customers are diverse and their needs vary greatly. NCSC’s primary aim is the positive experience of our customers. 

As a Project and Delivery Manager you will be working within the Performance Enabling department who provide project and change expertise and play a pivotal role alongside the operational teams in making change work.  Working alongside three Project and Delivery Managers and our Project Support Officer you will report to a Change Manager. 

You will be responsible for the planning and implementation of specified projects, facilitating the definition of project scope, goals and deliverables. Projects can be wide ranging from internal improvement initiatives to being part of CQC’s strategic programme of change.   

About you

As an experienced Project and Delivery Manager you will already possess practical experience of managing and delivering small to medium sized projects and directing project teams including both change experts and business stakeholders. You should have a strong understanding of project planning processes, techniques and methodologies with qualifications in a recognised project methodology. You will ideally have experience in a contact or service centre environment.

Other skills and requirements include strong communication skills (verbal and written) with the ability to adapt approach to suit the audience and good time management skills. Extensive and proven stakeholder management and risk management skills are also essential.

For further information about the role please see job description attached.

Closing Date: 3rd March 2019 at 11.45pm

Interview Date: TBC

External Candidate Information

Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

Please note that if you have not heard from us within 3 months of submitting your application, you can assume that you have been unsuccessful on this occasion. Unfortunately, due to the high volume of applications being received we are unable to provide individual feedback at application stage.

We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.


Job Description

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