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Product Manager

Salary Competitive
Directorate Customer and Corporate Services
Function Digital
Job Type Permanent
Hours of Work 37

About Us

Care Quality Commission

Product Manager

Location: Flexible (Office based London, Leeds or Newcastle or Homebased) Flexibility to travel when required will be needed.

Competitive salary

Benefits package includes: holiday allowance of 27 days + bank holidays, NHS Pension Scheme, NHS fleet solutions car lease scheme, Cycle to work scheme, family friendly policies and Childcare voucher scheme/tax free childcare

Be part of our Digital transformation!

About CQC

The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We’ve already transformed our organisation, putting the public and best practice at the heart of everything we do. The work continues as CQC is undergoing a significant digital transformation. The Digital directorate, headed by Pete Sinden, Chief Digital Officer, will be overseeing delivery of our information management and technology strategy, setting out to overhaul our systems over the next few years. We are looking to strengthen our Digital function to deliver on our business priorities. Our core methodology and delivery approach will shift from a waterfall to an agile method. 

About the role

As the Product Manager you will be responsible for the delivery and continuous improvement of one or more of CQC digital products, adopting appropriate agile frameworks, methodology and tools. This role enables the team to build the right things in the right order by developing and prioritising product roadmaps and backlogs.

Managing competing stakeholders through the whole lifecycle of each product is central to this role. You will create a vision for the product based on expert understanding of user needs, from gathering requirements, checking deliverables against business objectives and CQC strategy whilst ensuring your product meets the Governments Digital Service Standard to maximise value and ensure a good user experience. Continuous improvement is also central to this role so part of this will be about working closely with the Quality Improvement function and using previous experience and expertise to identify ways to improve and develop CQC’s digital products.

About you

As a Product Manager working in a digital environment, you will have experience of designing digital services for high profile consumer and niche audiences with a commitment to creating excellent user experiences. To support CQC’s new Digital delivery approach, it is important that you are familiar with a range of agile delivery techniques and tools and familiar with setting, monitoring and reporting measurable product performance targets (for example through project management techniques). You will have experience of engaging with users and turning user insight in to product improvements.

A lot of your work will be about engaging with users and communicating new products so we are looking for excellent verbal and written communication skills, supported by an ability to tailor to the needs of the audience.

As part of the Digital team you will help to build the Product and Delivery Management community and contribute to the CQC’s digital transformation and culture.

Closing date: 21st February 2018
Interview date: Provisionally 13th and 14th March 2018

External Candidate Information

• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.

• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.

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