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Head of Operational Business Services

Salary Competitive Salary
Directorate Customer and Corporate Services
Function Digital
Job Type Permanent
Hours of Work 37

About Us

Head of Operational Business Services

Care Quality Commission

Location: Newcastle or Leeds

Salary: Competitive Salary

Benefits package includes: holiday allowance of 27 days + bank holidays, NHS Pension Scheme, NHS fleet solutions car lease scheme, Cycle to work scheme, family friendly policies and Childcare voucher scheme/tax free childcare

A leader in our Digital transformation!

About CQC

The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We’ve already transformed our organisation, putting the public and best practice at the heart of everything we do. The work continues as CQC is undergoing a significant digital transformation. The Digital directorate, headed by Pete Sinden, Chief Digital Officer, will be overseeing delivery of our information management and technology strategy, setting out to overhaul our systems over the next few years. We are looking to strengthen our Digital function to deliver on our business priorities. Our core methodology and delivery approach will shift from a waterfall to an agile method. 

About the role

This is a new key role created as part of our Digital transformational programme. As a member of CQC’s Digital Senior Leadership Team, you will be responsible for the operational oversight of all technology and information services on which CQC relies, ensuring a highly resilient, reliable and compliant service is in place. With responsibility for all of our critical systems you will drive and bring significant change in the end-user experience, implementing cloud based business systems, conveying rapid delivery and moving towards infrastructure as a service to enable rapid agile delivery.

About you

With experience in transforming operational services, you will have a clear understanding of information governance in a public sector / health organisation, with abilities to manage up to ensure compliance across an organisation. You will also have an in-depth understanding of Service Management Framework principles and processes (ITIL). You will be skilled at working with Commercial teams and other Heads of to ensure effective management and delivery of technology services through both insourcing and outsourcing routes. Your ability to manage a cloud infrastructure as a service and platform will allow you to maximise flexibility and value for money.

This is an exciting senior role requiring someone with strong governance and leadership abilities to drive forward our infrastructure transformation. Excellent relationship, influencing and communication skills coupled with the ability to work at pace are a must to ensure the success of CQC’s rapid agile programme of delivery.

The successful applicant should expect to undertake weekly travel to CQC offices as a requirement of the role is to be mobile and visible.

Closing date: 28th February 2018

Interview date: Provisionally week commencing 12th March 2018

If you would like to apply for this role please express your interest at: and add in the subject of your email: Expression of Interest: Head of Operational Business Services, or by calling 0191 233 3563. We will then provide you with a full candidate briefing pack.

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