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Vacancy for Flexible Workforce Office Scheduling Administrator
|Directorate||Customer and Corporate Services|
|Job Type||Fixed Term|
|Hours of Work||37 hpw|
Flexible Workforce Office Scheduling Administrator
Grade F, £19,170 per annum (National)
Full-time, secondment or fixed-term until 31st March 2019
Depending upon business needs there may be the potential for this to become a permanent role in the future.
Exciting opportunity to help support the Inspection Directorates
CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
CQC offer an excellent benefits package of 27+ days annual leave (increasing with years of service) plus bank holidays, NHS pension scheme, NHS fleet hire, cycle scheme, childcare vouchers, employee support package and an employee discount scheme.
About the role
You will be responsible for the scheduling of Specialist Advisors and Bank Inspectors undertaken by the Flexible Workforce Office (FWO). The post holder will provide high quality and effective customer service to the Directorates and the flexible workforce under the direction of the FWO Coordinator. Ensuring the effective scheduling of the casual workforce to inspection activities. You will be expected to work with, and take part in recruitment and engagement activities with this workforce, ensuring accurate and timely information flows, quality assurance controls, and a consistent application of policies and procedures as they relate to the flexible workforce.
Educated to A-level education or equivalent, you will demonstrate excellent interpersonal skills and as the first point of contact for the FWO you will have an ability to deal with internal and external stakeholders at all levels in a professional manner. You should have an experience of dealing with high volume queries and information flows and be able to demonstrate excellent IT skills. It is essential that the post holder is able to follow a process accurately with good attention to detail and has the ability to analyse workforce data to identify issues, trends or changes to ensure scheduling activity is successful.
Closing date: Wednesday 17th October 2018 at 11:45pm
Interview dates: Monday 29th and Tuesday 30th October 2018
External Candidate Information
• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.
• Please note that if you have not heard from us within 6 weeks of this vacancy closing, you can assume that you have been unsuccessful on this occasion.
• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.
• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.
CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.
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