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Vacancy for Directorate Support Manager

Salary Grade B £37,321 (National) or £42,050 (London)
Directorate Primary Medical Services
Function Directorate Support
Job Type Permanent
Location Homebased with regular travel to Birmingham, Newcastle and London
Hours of Work 37
Closing Date: 27 Mar 2019 11:45PM

Directorate Support Manager

Location: Homebased with regular travel to Birmingham, Newcastle and London

Salary: Grade B £37,321 (National) or £42,050 (London)

Contract: Permanent, full time 37 hours per week

About Us

CQC is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

About the Role

As a Directorate Support Manager, you will be responsible for coordinating and managing key programmes of activity and business on behalf of the Primary Medical Services Directorate. The Directorate Support Manager will also ensure the provision of high quality and effective support to the Directorate in relation to governance and operational support.

Central to this role will be to lead in a high performance culture where you give high support and healthy constructive challenge. Your line management support responsibilities to your team will include identifying training and development needs, ensure staff have access to appropriate support mechanisms and drive staff engagement.

About You

To be successful in this role you will need to be educated to degree, equivalent qualification level, or able to demonstrate appropriate operational experience.  You should be able to manage and interrogate qualitative and quantitative data using available reports and in conjunction with appropriate teams. This will be supported by your strong organisational skills to work flexibly and collaboratively across teams and with various stakeholders to respond proactively to directorate demands and changing priorities.

Experience of effective stakeholder relationship management, you will have the ability to lead and motivate a team that performs to agreed standards and strives to achieve ongoing improvement, along with the ability to present complex information in a variety of easily understood formats. It is also essential you hold excellent IT skills (particularly in the use of Word, Excel, PowerPoint and Outlook), written and oral communication skills.

It would be of added benefit to your application to have knowledge and understanding of the Primary Medical Services Directorate in the following areas:

•         The workings of the PMS national panel system

•         The PMS inspection schedule rules

•         The PMS directorate support team

It will also be useful to understand CQC’s role within the health & social care environment and also understand wider organisational context and related impacts of Directorate responsibilities and support requirements.

Underpinning all of the above, we expect you to be committed to CQC’s values of Excellence, Caring, Integrity and Teamwork.

Interviews for this role will be held on 4th April 2019 at our office in London.

External Candidate Information

• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.

• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.

• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.

Tier 2

CQC are currently not able to accept applications from anyone requiring Tier 2 sponsorship because there are currently no Tier 2 vacancies.

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